Frequently Asked Questions

PayContactless is a payment app that enables businesses and their customers to carry out in-store transactions faster, safer, and in a contactless way via their mobile devices.

The customer simply taps their contactless card, smartphone, or wearable devices behind your smartphone to make a payment.

The PayContactless App is available on the Google Play store. If you have an Android 10' version or later, search PayContactless on your Google Play Store and download the app.

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Contactless cards. Most recently issued cards are contactless. To confirm that your card is contactless, look for an icon similar to a Wi-Fi symbol on your card.

PayContactless is a payment app that lets you make and receive in-store payments in a faster, safer, and contactless way.

PayContactless allows for touch-free payments from start to finish.

Prophius is a financial technology company with core focus on improving payment acceptance for small businesses around the world through cost-effective contactless payment solutions.

The PayContactless App is free to download.

The customer's card will have the contactless logo.

NFC stands for Near Field Communication technology which allows users to make secure transactions, exchange digital content and connect electronic devices with a touch.

Only a contactless-enabled POS device can accept contactless payment.

 The customer simply taps their contactless card, smartphone or wearable devices behind your smartphone to make a payment.

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Yes, you need to unlock your phone to accept contactless payment.

PayContactless works both offline and online.

No, there is no daily transaction limit for customers. 

No, There is no daily transaction limit for merchants.

Yes, merchants can print customers' receipts from the App.

Yes, a you can switch their PayContactless App to a new device using the same registration details.

Your card should have the contactless logo.

Any NFC enabled device running on Android 11 and later.

Yes, you can if you have a smartphone with NFC capabilities or if your card has a contactless symbol.

Tap your NFC-enabled smartphone or contactless card behind the Merchant's smartphone or on their terminal's contactless symbol.

PayContactless is fast, secure, and convenient. Therefore, it is the ideal payment method for places with high cash turnover, and consumers are usually in a hurry.

PayContactless transactions use the same secure technology as EMV chip card transactions but provide a faster and more pleasant customer experience.

Successful transactions make a beep sound and show a transaction approval sign

Please contact your bank to determine your country's contactless payment limit.

Yes, you can see your transaction history on the PayContactless App.

Yes, you have two options for refund; full and partial amounts.

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Please contact the support team for steps on how to get an NFC enabled device for your business.

Your registration would be approved within 48 hours, making your terminal active for card payments, however, you can transact on other payment options immediately after registration is complete.

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 Log into the PayContactless app; Click on my profile icon on the top right corner of the dashboard and proceed to update the password.

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As a signed in merchant on the portal, under outlets select ‘create new outlet’. On the business App, click on store outlets to create or manage existing outlets.

Under the newly created outlet click on add attendant. You may assign or reassign attendants via the web portal.

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On your Android device, navigate to settings and search for NFC and this should pop up if it is enabled on the device. You may also navigate to the Bluetooth menu (network settings) to check.

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Yes, and your details would be transferred to the current one.

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